• Establishing tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
• Reporting on each infrastructure node's availability, uptime, and response time.
• Troubleshooting in order to keep infrastructure productivity high.
• Network Operations Center Managed (NOC).

IT infrastructure monitoring 24/7 refers to the continuous monitoring of a company's IT systems and infrastructure, including hardware, software, and network components, to ensure they are functioning properly and to identify and resolve any issues as they arise. This type of monitoring is typically performed by an IT managed service provider (MSP) or an internal IT team.

The monitoring process typically includes the use of specialized software that can track the performance and status of various IT systems and components in real-time. This software can be configured to send alerts to the IT team when certain conditions or thresholds are met, such as when a server's CPU usage exceeds a certain level or when a network component goes offline.

The monitoring process also includes regular checks of the company's IT systems and infrastructure, such as backups, software updates, and security vulnerabilities. The IT team will also monitor for any potential security threats and take appropriate measures to prevent them.

The goal of 24/7 IT infrastructure monitoring is to ensure that the company's IT systems are always available and performing at optimal levels, minimizing downtime and minimizing the risk of data loss or security breaches. It also allows the IT team to quickly identify and resolve any issues that may arise, minimizing the impact on the company's operations.

Overall, 24/7 IT infrastructure monitoring is an essential part of maintaining the reliability and security of a company's IT systems and ensuring that they are always available to support the company's operations.

• Server, network, cloud, and on-premises network infrastructure management, as well as cloud services.
• Administration of virtual machines.
• Vulnerability analysis.
• Regular compliance auditing and reporting (HIPAA, GDPR, PCI DSS, FDA, and so on).
• User administration, software configuration and updates on a regular basis.

IT infrastructure administration refers to the management, maintenance, and coordination of a company's IT systems and infrastructure, including hardware, software, and network components. The goal of IT infrastructure administration is to ensure that the company's IT systems are always available, performing at optimal levels, and secure.

IT infrastructure administration typically includes tasks such as:

• Installing, configuring, and maintaining servers, storage devices, and network components
• Managing and maintaining the company's software and operating systems
• Managing and maintaining the company's data backup and recovery systems
• Managing and maintaining the company's security systems and protocols
• Managing and maintaining the company's virtualization and cloud infrastructure
• Managing and maintaining the company's databases
• Managing and maintaining the company's IT policies, procedures, and documentation

IT infrastructure administration also includes monitoring the performance and status of the company's IT systems to identify and resolve any issues as they arise. This may include regular checks of the company's IT systems and infrastructure, such as backups, software updates, and security vulnerabilities.

The IT infrastructure administrator also plays a key role in planning and implementing changes to the company's IT systems and infrastructure, such as upgrades, migrations, and new projects. This includes working with other departments and teams to identify business requirements, evaluating potential solutions, and creating detailed plans for implementation.

Overall, IT infrastructure administration is critical to the smooth operation and growth of a company, as it ensures that the IT systems are reliable, secure, and well-maintained, allowing the company to focus on its core business operations.

• • L1 help desk - user issue resolution.
  • L2 help desk - resolves technical issues that do not necessitate code changes.
  • L3 support desk - technical difficulties at the code level are resolved.

  An IT help desk is a team or department that provides technical support to a company's employees or customers. The IT help desk is responsible for answering questions, troubleshooting technical problems, and resolving issues related to the company's IT systems and infrastructure.

  The IT help desk can provide support through a variety of channels such as phone, email, or a web-based ticketing system. The support team will typically have a variety of tools and resources at their disposal, such as remote control software, knowledge bases, and FAQs to assist them in resolving issues.

  The IT help desk may also be responsible for maintaining the company's IT documentation and procedures, such as user guides and troubleshooting guides. They may also be responsible for training employees on the use of the company's IT systems.

  The IT help desk may also be responsible for monitoring and maintaining the company's IT systems, such as servers, network components, and software applications. They may also be responsible for ensuring that the company's IT systems are in compliance with relevant regulations and standards.

  The IT help desk is often the first point of contact for employees or customers who are experiencing technical problems. They play an important role in ensuring that the company's IT systems are always available and perform at optimal levels, minimizing downtime and minimizing the impact on the company's operations.

  Overall, IT help desk is an important function for any company that depends on technology to operate, it allows employees and customers to quickly and efficiently resolve technical issues and keep their work or business flowing.

• • • Management of AWS, Azure, and multi-cloud infrastructure.
    • Cloud infrastructure deployment.
    • Cloud application and data migration.
    • Cloud administration and optimization.

    Cloud management is the process of administering and maintaining cloud computing environments, including cloud infrastructure, platforms, and applications. With the increasing popularity of cloud computing, organizations are turning to cloud management to help them effectively manage their cloud resources and ensure optimal performance, security, and cost efficiency.

    One of the key benefits of cloud management is the ability to easily provision and scale resources. This means that organizations can quickly and easily add or remove resources, such as compute power, storage, and memory, as needed. This helps to ensure that they have the right amount of resources to meet their needs, without overspending on unnecessary resources.

    Another important aspect of cloud management is monitoring and optimizing performance. This includes monitoring the performance of cloud resources, such as CPU and memory usage, and identifying and addressing any issues that may be affecting performance. Cloud management tools can also help organizations to optimize their cloud resources for cost efficiency, by identifying and eliminating any resources that are no longer needed.

    Security is another important aspect of cloud management. This includes controlling access to cloud resources and securing data stored in the cloud. Cloud management tools can help organizations to implement access controls and security protocols, such as encryption and multi-factor authentication, to protect their data from unauthorized access and breaches.

    Finally, cost management is a critical aspect of cloud management. This includes monitoring and managing costs associated with cloud resources, such as compute power, storage, and data transfer. Cloud management tools can help organizations to identify and eliminate any unnecessary costs and to optimize their cloud resources for cost efficiency.

    In summary, cloud management is an essential process for organizations that are using cloud computing. It allows organizations to effectively manage their cloud resources, ensuring optimal performance, security, and cost efficiency. With the help of cloud management tools, organizations can easily provision and scale resources, monitor and optimize performance, secure data and access, and manage costs, making their cloud computing experience more efficient and cost-effective.

• • • • Application monitoring with a focus on key metrics such as application availability and response time.
      • Troubleshooting of applications.
      • Modernization of applications (including application re-engineering, re-architecting, redesign).
      • Continuous application evolution with the addition of new features and design experimentation.

      Managed application services are a type of service offered by third-party providers that involve the management and maintenance of specific applications for a customer. This can include hosting, managing, and maintaining the application, as well as providing technical support and troubleshooting assistance.

      Managed application services typically include the following:

      • Application hosting: The provider hosts the application on its own servers and infrastructure, ensuring that it is always available and accessible to users.
      • Application management: The provider manages the application, including updates, upgrades, and security patches. This ensures that the application is always up-to-date and secure.
      • Technical support: The provider provides technical support for the application, including troubleshooting and problem resolution. This helps to ensure that users can quickly and easily resolve any issues they may encounter.
      • Monitoring: The provider monitors the application to ensure that it is performing optimally and to identify and resolve any issues that may arise.

      Managed application services can be beneficial for organizations that do not have the resources or expertise to manage and maintain their own applications. They can also be useful for organizations that want to focus on their core business and outsource non-core functions, such as application management. Managed application services can also provide cost savings by reducing the need for organizations to invest in their own servers, infrastructure, and staff.

      Managed application services can be provided for a wide range of applications, including software as a service (SaaS) applications, custom-built applications, and enterprise applications. Examples of applications that can be managed by a managed service provider include enterprise resource planning (ERP) systems, customer relationship management (CRM) systems, and e-commerce platforms.

• Security audits.
• Vulnerability assessment.
• Penetration testing.
• Compliance program planning/assessment.

Managed security refers to the outsourcing of security-related functions to a third-party provider, who is responsible for managing and maintaining the security of an organization's information systems. The provider takes on the responsibility of monitoring, protecting and managing the security of the organization's data, networks, and systems.

Managed security services can include a wide range of functions, such as:

• Threat detection and response: The provider monitors the organization's systems and networks for signs of security breaches or malicious activity and takes action to respond to and mitigate any threats that are identified.
• Vulnerability management: The provider identifies and addresses vulnerabilities in the organization's systems and networks, such as unpatched software or weak passwords.
• Compliance management: The provider helps the organization to meet regulatory compliance requirements related to information security, such as HIPAA or PCI-DSS.
• Network security: The provider monitors and manages the security of the organization's network, such as firewalls, intrusion detection and prevention systems (IDPS) and security information and event management (SIEM) systems.
• Identity and access management: The provider monitors and manages the access to the organization's systems and data, including user authentication and access controls.
• Incident response planning: The provider helps the organization to develop incident response plans and procedures in case of security breaches.

Managed security services can be beneficial for organizations that do not have the resources or expertise to manage their own security, or for those that want to outsource the security function to focus on their core business. Managed security services can also provide cost savings by reducing the need for organizations to invest in their own security staff and technology.

In summary, managed security is a type of service offered by third-party providers that involves the management and maintenance of security-related functions of an organization's information systems, such as threat detection and response, vulnerability management, compliance management, network security, identity and access management and incident response planning, to ensure the security of the organization's data, networks, and systems.